Primitive Outdoor LLC (hereinafter referred to as "we" or "the Company") values your privacy and is committed to protecting the personal information you provide when visiting our website, browsing our men's casual wear and trousers, and making online purchases. This Privacy Policy explains how we collect, use, store, protect, and share your personal information, as well as how you can exercise your privacy rights.
By using our website or submitting personal information to us, you acknowledge that you have read this Privacy Policy. For processing activities requiring consent under the law, we will obtain the necessary consent in accordance with applicable laws.
1. Company Information
Company: Primitive Outdoor LLC
Address: 3671S BROOK HOLLOW CT WEST VALLEY UT 84128
Phone: 7744838366
Email: moors@primitiveoutdoorllc.com
If you have any questions regarding this Privacy Policy or our handling of personal information, please contact us using the details above.
2. Personal Information We Collect
To provide services such as product browsing, order processing, payment handling, and customer support, we may collect the following categories of information:
2.1 Identity and Contact Information
When you place an order or contact us, we may collect information such as your name, email address, phone number, billing address, and shipping address.
2.2 Order Information
We may collect details regarding the items you purchase, order numbers, order amounts, order status, shipping information, return requests, and refund records in order to process orders and provide after-sales service.
2.3 Payment-Related Information
When you make a payment, payment service providers may process the necessary transaction information to complete payment authorization, transaction verification, refunds, and fraud prevention checks.
We do not commit to collecting or storing complete bank card information under this Privacy Policy. The specific handling of payment data depends on the payment service used and its applicable policies.
2.4 Device and Website Usage Information
When you visit our website, we or relevant service providers may collect information such as device type, browser type, IP address, pages visited, access times, website interaction records, and related technical information for the purposes of website operation, security maintenance, and service improvement.
2.5 Customer Service Information
When you contact us via email, telephone, or other available channels, we may retain the inquiries you submit, order-related information, and records of our communications in order to follow up on and resolve issues.
3. How We Use Personal Information
The personal information we collect may be used for the following purposes:
Processing and confirming orders, and completing payments and product delivery.
Sending order confirmations, delivery updates, refund notifications, and other necessary transaction information.
Responding to customer inquiries and providing after-sales support.
Handling returns, exchanges, refunds, and order disputes.
Identifying, preventing, and investigating suspicious transactions, fraudulent activities, and website security issues.
Maintaining the normal operation of the website and improving page functionality and the shopping experience.
Fulfilling applicable tax, accounting, legal, and regulatory obligations.
Sending marketing information where appropriate authorization has been obtained or where permitted by law.
We process personal information only to the extent supported by an appropriate legal basis and limit the scope of use based on the specific purpose.
4. Sharing and Disclosure of Personal Information
We do not sell your personal information as a standalone product. To conduct business operations, we may disclose information to the following categories of service providers or related parties to the extent necessary:
4.1 Payment Service Providers
We may use third-party payment services, such as Stripe, to process payments, verify transactions, monitor risk, and handle refunds. As a payment processing service provider, Stripe may process relevant information in accordance with its own privacy policy and applicable laws. Please refer to Stripe’s official privacy policy for details regarding their data processing practices.
4.2 Delivery and Logistics Service Providers
To deliver orders to the address you provide, we may share the recipient's name, delivery address, contact phone number, and necessary order information with relevant logistics service providers.
4.3 Website and Technical Service Providers
To maintain website operations, we may utilize third-party services such as website hosting, system maintenance, data security, website analytics, and customer service. These service providers may only process relevant information within the scope permitted by applicable agreements and laws.
4.4 Legal Requirements and Business Protection
We may disclose relevant information as required by law, court orders, or regulatory bodies, or when necessary to protect the legitimate rights and interests of our company, customers, and other relevant parties.
We require relevant service providers to handle personal information properly in accordance with applicable laws and contractual obligations.
5. Payment Security
Primitive Outdoor LLC prioritizes the security of online transactions and helps protect transaction information through applicable payment services and website security measures.
When you complete a payment via a service such as Stripe, the relevant payment information is transmitted and processed according to the payment service provider's procedures. Stripe may implement security measures—such as encryption, transaction monitoring, and risk assessment—to help identify unusual transactions and mitigate payment risks.
Customers are not required to create a Stripe account solely to complete an order on the website; specific payment methods and verification requirements are subject to the checkout page and the actual requirements of the payment service provider.
Although we implement reasonable technical and administrative measures, absolute security cannot be guaranteed for internet transmissions or electronic storage methods.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support basic website functions, save necessary shopping preferences, analyze website usage, and improve the user experience.
6.1 Necessary Cookies
Necessary cookies are used to maintain basic website operations, such as the shopping cart, checkout process, and security features. These cookies are used within the scope permitted by applicable laws.
6.2 Analytics and Other Non-Necessary Cookies
Analytics, advertising, or other non-necessary cookies are enabled only when required by applicable law—specifically, after you click "Accept" on the website's cookie banner and provide the corresponding consent.
6.3 Third-Party Cookies
Payment service providers and other third-party services may use cookies or similar technologies based on their own technical configurations. For cookies set or controlled by third parties (such as Stripe), the specific usage and related privacy arrangements are governed by the respective service provider's policies. You can manage cookies through the cookie settings options provided on the website or via your browser settings. Disabling certain cookies may affect the functionality of the website.
7. Retention Period for Personal Information
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and protect our legitimate interests.
Records related to orders, payments, refunds, and finances may be retained for periods required by applicable tax, accounting, and other laws. Retention periods for customer service records and technical website data are determined based on their intended use, security requirements, and applicable laws.
When personal information is no longer needed for the purposes for which it was collected and there is no other legal basis for retaining it, we will delete, destroy, or appropriately anonymize it in accordance with applicable laws.
8. Protection of Personal Information
We implement reasonable technical and administrative measures to prevent unauthorized access to, disclosure, alteration, loss, or misuse of personal information.
These measures may include access control, system security maintenance, service provider management, and risk monitoring for anomalous transactions.
Please note that no online system or electronic storage method can guarantee 100% security. If you suspect unauthorized use of your account, orders, or personal information, please contact us promptly using the contact details provided in this policy.
9. Your Privacy Rights
Depending on your location and applicable laws, you may have some or all of the following rights:
Right of Access: To request information on whether we are processing your personal information.
Right to Correction: To request the correction of inaccurate or incomplete personal information.
Right to Deletion: To request the deletion of personal information where permitted by law.
Right to Obtain a Copy: To request a copy of your personal information where permitted by applicable law.
Right to Withdraw Consent: To withdraw consent for processing activities based on consent, to the extent permitted by applicable law.
Right to Opt-Out: To opt out of certain targeted advertising, or the sale or sharing of personal information, as provided by applicable law.
Right to Complain: To lodge a complaint with the relevant data protection authority in accordance with applicable law.
You may submit privacy requests to moors@primitiveoutdoorllc.com. To protect the security of your information, we may need to verify your identity or confirm your authority to make the request on behalf of the relevant individual. We will process your request in accordance with the timeframes and procedures prescribed by applicable law. Certain requests may be subject to statutory exceptions or mandatory record-keeping obligations.
10. Children's Privacy
Our website and products are intended for general consumers; we do not target or knowingly collect personal information from children who have not reached the age of consent for digital privacy purposes under applicable law.
If we discover that we have collected personal information from children requiring special legal protection without appropriate authorization, we will take reasonable steps to address the matter in accordance with applicable law.
If you believe a child has submitted personal information to us without appropriate authorization, please contact us at moors@primitiveoutdoorllc.com.
11. Links to Third-Party Websites
Our website may contain links to third-party websites or services. Third-party websites are solely responsible for their own privacy policies, cookie settings, and data processing practices.
We encourage you to read the privacy policy of any third-party website you visit. Except as otherwise required by applicable law, we assume no liability for the privacy practices of independent third-party websites beyond what is legally mandated.
12. Updates to the Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, website functionality, service providers, or applicable laws.
Updated versions will be posted on this page, with a new effective date indicated where appropriate. For material changes requiring separate notice or consent under the law, we will take appropriate measures in accordance with applicable law.
13. Contact Us
If you have any questions regarding this Privacy Policy, our collection and use of personal information, or requests concerning your privacy rights, please contact Primitive Outdoor LLC via the following methods:
Phone: 7744838366
Email: moors@primitiveoutdoorllc.com
We value your privacy and are committed to properly handling your personal information and related requests in accordance with applicable law.
Thank you for choosing Primitive Outdoor LLC.