Primitive Outdoor LLC is committed to providing customers with a clear and convenient shopping experience. If the men's casual wear or trousers you purchased do not meet your expectations, you may request a return or refund in accordance with this Return and Refund Policy.
1. Return Period
Customers may contact us to request a return within 30 business days of receiving the merchandise.
To ensure timely processing, please submit your request via email within the return period, including your order number, details of the purchased item(s), and the reason for the return.
Requests made beyond this period will be reviewed on a case-by-case basis, in accordance with website policies and applicable laws. Where applicable laws mandate a longer return period or grant other statutory rights, those legal provisions shall prevail.
2. Return Conditions
Primitive Outdoor LLC accepts return requests that comply with this policy.
Opened items: You may request a return even if the item has been opened, provided the request is submitted within the specified timeframe.
Tried-on items: Men's casual wear and trousers may be returned after reasonable try-ons to check size, cut, and fit.
Item integrity: We recommend retaining the original packaging, tags, accessories, and proof of purchase whenever possible to facilitate the verification of return details.
Item usage: For items showing obvious signs of wear, washing, damage, or other conditions exceeding reasonable inspection, we may require further review and will determine the appropriate course of action based on applicable laws and the specific circumstances.
Opening or removing the outer packaging does not automatically result in the rejection of a return request. Any restrictions on returns shall comply with applicable laws.
3. How to Request a Return
Please follow the steps below to submit a return request:
Step 1: Contact Us
Send an email to moors@primitiveoutdoorllc.com stating your intention to return the item and providing your order number.
Step 2: Await Confirmation
Our customer service team will verify your order details and inform you of the subsequent return process, applicable requirements, and the return address.
Step 3: Ship the Item Back
Upon receiving return instructions, please ship the item back to the confirmed address. We recommend choosing a shipping service that provides tracking information and retaining your proof of shipment.
Step 4: Inspection and Refund Processing
Upon receiving the returned item, we will verify the product and order details and process eligible refund requests in accordance with this policy.
Please do not ship items to the company's registered address without first obtaining return instructions, as the actual return address may differ from the company's contact address.
4. Return Address
To ensure the return package is received correctly, please contact customer service via email to confirm the return address.
Address: 3671S BROOK HOLLOW CT WEST VALLEY UT 84128
Phone: 7744838366
Email: moors@primitiveoutdoorllc.com
Please note that the company address listed above is for registration and contact purposes and may not be the actual address for receiving returns. Be sure to confirm the specific return address and shipping requirements before sending the item back.
5. Return Shipping Costs
Return shipping costs are handled according to the following principles:
Product quality issues or incorrect items: If verification confirms that the return is due to quality issues, shipping damage, or an error on our part (e.g., shipping the wrong item), we will cover reasonable return shipping costs in accordance with applicable laws and the specific resolution plan.
Returns due to personal reasons: If the item matches the order description and has no quality issues, but is returned due to reasons such as incorrect size, personal preference, or a change of mind, the customer is generally responsible for return shipping costs.
Other special circumstances: Issues involving logistics anomalies, lost packages, or other special situations will be handled through consultation based on the specific circumstances and applicable laws.
We will comply with any mandatory provisions regarding return shipping costs under applicable laws.
6. Refund Processing Time
Once we receive the returned item and complete the necessary verification, eligible refunds are typically submitted for processing within 3–5 business days.
Refunds are usually issued to the original payment method. Once the refund request has been processed, your bank, card issuer, or payment service provider may require additional time to reflect the funds in your account; therefore, the actual time it takes for the funds to appear may vary.
If the refund process requires additional verification, we will notify you where appropriate.
7. Refund Amount
The refund amount will be determined based on the specific details of the order, the items eligible for return, and applicable policies.
Refunds for eligible items will be processed in accordance with the original order payment records. Whether shipping fees paid in the original order are refunded will be determined based on the reason for the return, published website policies, and applicable laws.
We will handle cases involving product quality issues, incorrect shipments, or other situations requiring refunds by law; nothing in this policy excludes customers' statutory rights.
8. Damaged, Incorrect, or Missing Items
Please contact us as soon as possible if the items you receive are damaged, have obvious quality issues, do not match your order, or are missing from the package.
Please provide the following information to assist us in our review:
Order number;
Product name and a description of the issue;
Photos of the product or package (if applicable);
Any other information that helps verify the situation.
We will provide a reasonable solution based on the specific circumstances, which may include eligible returns, refunds, or replacements.
9. Order Cancellation
If you wish to cancel your order before it has been shipped, please contact us via email as soon as possible.
The ability to cancel an order depends on the status of order processing and shipment. If the items have already been handed over to the logistics carrier, direct cancellation may not be possible; in such cases, you may apply for a return in accordance with this policy.
These terms do not limit any cancellation or other statutory rights consumers may have under applicable laws.
10. Contact Us
If you have any questions regarding returns, refunds, return addresses, or the status of your request, please contact Primitive Outdoor LLC via the following methods:
Phone: 7744838366
Email: moors@primitiveoutdoorllc.com
To help us process your request quickly, please include your order number and the reason for the return in your email.
Thank you for choosing Primitive Outdoor LLC. We will carefully handle every return and refund request and strive to provide customers with clear and reasonable after-sales service.